Testimonials

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“I have known Ken Jacobs for more than 15 years as an esteemed colleague in PR, a valued provider of PR training and coaching to our agency, and as a dear and trusted friend. I cannot recommend him highly enough as a person of great integrity, compassion, creativity and as a brilliant PR educator and trainer. Ken’s training sessions always receive the highest marks because he really connects with his audience based on his personal experience and track record in creating award-winning PR campaigns, developing high-performing teams and building business for his agencies. The highest rated training session ever done at our agency was one that Ken presented at CRT/tanaka’s annual retreat in 2010 entitled, “Delivering World-Class Service.” One of the many reasons I admire Ken is that he is doing exactly what he most loves and does better than anyone else: developing and implementing training programs and coaching that provide high-value to PR professionals and their organizations. I think so highly of Ken that, many years ago, I tried to hire him at my previous agency. Unfortunately, for us, but fortunately for Ken, his employer counter offered with an offer he couldn’t refuse. This should give you an idea of how highly Ken is regarded by those of us who know him well.”

Patrice Tanaka, Co-Chair, Chief Creative Officer, whatcanbe Ambassador, CRT/tanaka

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“I had a critical and urgent need for a key client’s NY office, and I needed a project partner at my side. I hired Ken and he delivered big time! My client loved him… and loved me more as a result of it. I won’t hesitate to engage Ken again. Great to work with him!

Jack Vincent, Owner, focus360

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Ken is the perfect teacher of the art of public relations. He possesses a blend of real life experience and the ability to connect with all levels of the agency,which is very rare. Ken’s interactive training sessions had a meaningful, positive impact on the skill level of the attendees.

Tom Coyne, Chief Executive Officer, Coyne PR

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“Ken is a valued partner to our agency. His keen insights, diverse experience and collaborative approach make for a very succcessful formula.  The training he provided on client service was a welcome addition to our professional development curriculum.”

Bryan Harris, COO, Taylor

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“Ken delivered a fantastic presentation to Pinnacle Worldwide’s meeting at our annual Spring Conference. The presentation “From Manager to Inspired Leader” really helped all of us take a frank look at ourselves and reflect of on the type of leader we are or want to become. I look forward to working with Ken in the future and working with him to develop additional programs to our agency owners.

Johanna Mouton, Executive Director, Pinnacle Worldwide

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I highly recommend Ken Jacobs! Ken’s knowledge of the practice of public relations is extensive, and his ability to understand and incorporate new social media techniques within a structured, results-focused discipline is impressive. On top of that, he is a good guy, who has always gone out of his way to make sure that things are not only done, but that they are done right and in the right way. We have utilized Ken’s services on a consulting basis for staff training at our agency. Ken has greatly exceeded our expectations. Working with a wide range of experience levels among our diverse staff, Ken has succeeded in imparting not only a fundamental understanding of contemporary public relations practice, but also a very practical, hands-on comprehension of client service issues that I have seen put into practice with our client base from day one.

John Lonsdorf, CEO, R&B Public Relations

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“Ken Jacobs is an amazingly helpful and talented strategic advisor. The best!”

Ronna Reich, Founder, Ink & Roses PR

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“Ken’s workshop on Five Star Customer Service offers interesting perspective on building client relationships and most importantly earning their trust. It is an interactive workshop where all participants can improve their respective skill sets personally and professionally.”

Domenick Cilea, President, Springboard Public Relations

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Ken is a highly effective PR coach, trainer and facilitator. He has personally experienced what it’s like to deal with issues faced by communications practitioners. Ken teaches beyond theory. He applies real-life lessons learned about client and staff management when he led practices. For sure, his students doubly benefit from his excellent teaching abilities and his first-hand experiences. And when Ken facilitates brainstorms, you can bet he’ll do his best to compel participants to maximize their brainpower to generate ideas that win new business

Cherry Dumaual, Project Manager, Monday Campaigns

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From start to finish, Ken has been attentive, professional and thoughtful in tailoring his workshop to the needs of our team.  He is a careful and responsive listener, and thoroughly committed to meeting our needs.  I have already seen results from his work and hope to find additional ways to continue our relationship.

Lisa Weiss, Executive Vice President, Cooney Waters Group

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Ken is high-level strategic thinker who is also a great teacher. He recently led a sold-out session for Social Media Club Philly & PRSA Philly, which led to a robust discussion that the audience stretched for more than an hour beyond the meeting.

Ken also does an excellent job asking the critical questions that help you think through approaches to PR, keep your team motivated and make you laugh really hard.

And I don’t know about you, but I don’t think there are enough laughs these days;)

Annie Heckenberger, VP/Community Leader, Red Tettemer & Partners

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One of the most rewarding experiences of my career has been having the opportunity to work for Ken when I was at a pivotal point in my career moving into a senior strategic role. Ken taught me, through dedication to his clients and team, how to be a solid manager and strategic thinker. Ken not only demonstrated how, but took the time to teach me and help me grow. He spent countless hours grooming me to be a strong communications professional, and always did so in a respectful, motivating and thoughtful way. I believe I’ve learned the most in my career from his tireless efforts to help me succeed. Through the process, Ken and I built a great friendship, and we remain good friends today. I know that I can count on him for any level of career advice and help, and even today, after 20 years, I still rely on him for his input. I am so lucky to have Ken as a friend and a teacher.”

Laura Hall, Managing Director, US Consumer Practice, Burson-Marsteller

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Ken delivered an inspiring and riveting presentation on client service at the November 2010 Jersey Shore Public Relations and Advertising Association Networking Lunch. Ken was able to keep our crowd of about 40 marketing professionals engaged by delivering content in a creative manner. His delivery is personable, bringing everything to a personal experience on how customer service works in certain ways.  As president of JSPRAA, I would certainly bring him back in the future to speak to our group. Ken’s presentation was wonderful and he’s a professional guy both in the way he presents himself and ensures that his presentation goes off without a hitch

Steve Guberman, President, Jersey Shore Public Relations and Advertising Association

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I am happy to recommend Ken and do so heartily! He is an extremely knowledgeable trainer. His knowledge of PR and affable manner is a winning combination and help make his training sessions interesting, easy to follow and fun

Evelyn Calleja, Principal, The Business Within

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A communications veteran with the world’s top agencies and some of the most influential brands, Ken knows how to inspire teams, instigate creativity, coach at all levels and delight clients.  All this adds up to delivering great results. Ken is a gentleman and a marketing communications pro.  He is an asset to any project and a delight to work with!

Brian Maloney, Co-Founder, Maloney & Fox

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“I always felt Ken Jacobs was a counselor at heart; he was a pleasure to work with at MMC and exuded a genuine passion for teaching and counseling colleagues and peers. I’m thrilled to see that Ken has launched his own consulting practice and is following his passions, working with various industry experts. His published works are truly insightful and I often share them with industry colleagues.”

Ivette Sanz Osso, SVP/Global, DeVries

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Ken is a gifted teacher.  I know, because we’ve used him as a consultant to teach and coach employees at my PR agency, CRT/tanaka. The employees who Ken taught in workshops at my agency still rave about him.  They appreciated the substance of his workshops but were even more impressed by his personal interest in their PR careers.   

I have known Ken for nearly 15 years and greatly admired him because he is the consummate PR professional who is equally adept at developing strategy, brainstorming, executing flawlessly, monitoring/measuring results and delivering world-class client service.

Patrice Tanaka, Co-Chair, Chief Creative Officer, whatcanbe Ambassador, CRT/tanaka

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Ken Jacobs’ presentation on “Retaining Your Best and Your Brightest” to the New Jersey Chapter of the Public Relations Society of America was very well thought-out, authoritatively presented and thorough. It reflected his keen understanding of issues of vital importance to senior public relations managers today. In addition to sharing interesting case studies, Ken offered several unique solutions and a variety of practical recommendations that those of us in attendance would be wise to consider.

Ken Hunter, Programs Chair, New Jersey Chapter, Public Relations Society of America

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With a wealth and diversity of experience, Ken provides what every agency needs–seasoned and professional outside counsel on a range of public relations issues, from media relations to brand positioning.  His reasoned and logical approach, developed from having faced virtually every situation one can imagine arising in communications, provides an invaluable, objective perspective on client needs and goals.

Bill Daddi, President, Daddi Brand Communications

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Ken’s segment of our Media Relations 101 Workshop provided excellent content and was taught with captivating style.  He conveyed a number of important, practical, real-world points that the participants can use to improve their “hit” ratio and build stronger media relationships, both immediately and in the future.  Their response, both during and after the session, made clear that Ken connects with his students in a powerful way and is a highly effective trainer.

Jeanne Salvatore, Past President, PRSA-NY, Instructor, PRSA Media Relations Seminars

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“Ken Jacobs is a highly skilled professional and an exceptional presenter. I was fortunate enough to hear Ken speak at our most recent PRGN global meeting in Santa Monica earlier this year. His workshop on ‘How To Create A Client Service Culture At Your Agency’ was not only insightful and eye-opening, it encouraged us to take those best practices and apply them in our firm. As a result we have seen changes in team attitude, heightened levels of participation and it has created a new air of excitement and anticipation for the future of our agency. I highly recommend Ken as a speaker, consultant and all around fine gentleman. He is a joy to work with.”

Esther Buchsbaum, Managing Partner and Co-Founder of energi PR/RP

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“Ken provided an on-target seminar on ‘How to deliver 5-star client service’ for our international Public Relations Global Network – and hit an immediate chord with our 50-member network of PR agency owners. We all know how important client service is, but sometimes forget how to implement it effectively. What I personally liked best about Ken’s seminar is the way he offered specific ways to engage your clients that were eminently do-able. We’ve already done it and seen a big difference. I recommend Ken highly.”

David Landis, President, Public Relations Global Network

Workshop Participants

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“I really appreciated the amount of time spent on the fact that people need to STOP talking and listen.  Active listening will get you to a productive resolution as well as keep you and the client on the same page”

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“I’ve been at (agency) for four-plus years, and this was easily one of the most helpful, professional development presentations I’ve been a part of.”

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“I really enjoyed not only the content, but the way it was presented.  Very, very practical and relatable stuff here.  Stuff I can actually use.”

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“Ken’s commitment and impenetrable belief in the ways to positively interact with team members is inspiring.”

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“(This was the ) most thought-provoking reflective session of the three.  (It) provided opportunities to take the good work we are doing (team trust, inspiration) even further…”

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Ken was very positive and…engaged the audience with feedback and by actively taking an interest in what we were interested in.

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Showing that we have to make our non-work lives a priority–it’s nice to hear that at work.

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I thought that this was very helpful and Ken is a great teacher!

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The time management tips were very useful to help me accomplish more in my day.

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Ken’s explanation of how to manage your time seems very practical.

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Very helpful, and I like that you can raise questions and give comments at any time.

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This session was extremely helpful…it gave me numerous tips that will help me become a strong writer.

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I thought the program gave us some great tips and advice on how to deal with specific client situations–which I can’t wait to use with my clients.

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I thoroughly enjoyed this presentation.  Ken helped me to think outside of the box, while offering thoughtful and practical counsel.  Overall, I found the presentation to be very helpful, as it gave me the tools to strive for excellence.

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The comparison to five-star brands and how we can provide that level of service was very insightful.

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Extremely helpful by relating all tactics/advice to our personal issues.

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The information provided was directly applicable to our industry and sector.

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He gave real life examples and practical advice and tips to navigate client demands.

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Ken was great and the presentation was really engaging.  I particularly liked that he has a PR background, so he was able to give relevant, feedback, thoughts and examples.

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The program gave me new perspective on (agency’s) relationship with our clients and motivated me to successfully improve those relationships.

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Your vast knowledge and experience was evident, and you provided very logical solutions for providing excellent service and managing clients.  I have a new perspective on client needs and goals, and how I can exceed them.